How can I return/replace an item?

Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

You can return/replace an item within 3 days of delivery.

When will I receive my replacement item?

Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.

 

Will suppy.com pick up the item I want to return/replace?

Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your bank account. All you need to do is provide the airway bill/courier receipt.​

 

What is Suupy’s  Easy Returns Policy?

Our 3 Days Easy Returns Policy allows you to replace/return your item within 3 days of delivery. 'Click here' to read more on this policy.

 

What if my replacement item is out of stock now?

If the item is not available, we will initiate refund

 

Is there any item not eligible for return/replacement?

Most of the items available on Suupy are eligible for return. However, there are a few exceptions.

Check our return policy for more details

Refund

When can I expect refund for my returned item?

Once we receive the original item, we will do quality check within 2 days and initiate refund.

- For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
 - For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 Days.
We will also keep you updated on email and SMS.

What are the different modes of refund available?

Refunds are made to the original modes of payment for:

  • Credit cards
  • Debit cards
  • Netbanking

When can I expect refund for my cancelled order?

If you cancelled the order before shipment, we would start the refund almost immediately. Incase you cancelled the order after shipment, once product will be return back to seller, we will process refund.

I have not received the reimbursement of my courier charges. What do I do?

You need to share the courier slip to customer service and we will reimburse the amount in your bank account.