How  to check order status

You can track your order status by using my order tab in  My Account page and once your order has been shipped, you will also receive an email and SMS containing the courier tracking number and the courier name.

Please note that it may take upto 24 hours to show the tracking details.

 

What are the different statuses in My Orders?

The different statuses on My Orders are:

  • PLACED: Your order is placed
  • CONFIRMED: Your has been confirmed
  • PACKED:Your item has been packed & ready to be shipped
  • SHIPPED: Your item has been handed over to the courier
  • DELIVERED: Your item has been delivered
  • CANCELLED: Your order has been cancelled
  • REVERSED: Your request to return/replace is in process
  • RETURNED: You have returned your item and received refund
  • REPLACED: Your replacement request is complete
  • COURIER RETURNED: The item is returned to suupy by the courier as undelivered

 

Can I open and check the contents of my package before accepting delivery?

Currently, this option is not available.

 

Can I change my delivery address after I place an order?

No, currently we don't allow changing address once the order is placed.

 

Why is there a delivery date range?

3 to 7 days

Are there shipping and delivery charges for my order?

Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item's information page.

 

What if my package is opened/tampered with?

If you feel that your package was opened/tampered with, please don't accept delivery. Place a new order and we will refund the money in case of prepaid order.

Delivery was attempted but I was unavailable. What next?

Do not worry, Our courier will  try to attempt to deliver your order over next 2 days.

 

The order status is 'Delivered' but I have not received it. What should I do?

Check with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, Contact customer care.

 

Cancellation

How can I cancel my order?

Go to My Orders  and tap on order you wish to cancel. Click on CANCEL button.
Cancellation is not allowed if the order has been shipped.

 

Why was my order cancelled?

If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if Suupy cancels your order, the cancellation reason will be mentioned on the Order details page & if you have made pre-payment for the item, we will refund your money back.

 

Payments & EMIs

What are the different modes of payment available on suppy.com?

You can use any one of the following payment methods:

  • Credit card
  • Debit card
  • Net Banking
  • Cash on Delivery